Shipping & returns
Support from checkout to your door.
Physical orders
Physical FREE21 orders are fulfilled by our logistics partner, TB3. For delivery information specific to your destination or order, contact FREE21 before placing your order.
Tracking and delivery questions
For tracking updates, a delivery issue, an incorrect address, or an item that arrived damaged or incorrect, contact free21usa@gmail.com with your order number and a description of the issue. Include photos where helpful.
Digital products
Digital products and access instructions are separate from physical shipping. If you cannot find your access instructions, check the email address used at checkout, including spam and promotions folders, then contact FREE21.
Money-back guarantee
The FREE21 Program offer includes a 60-day money-back guarantee. To request a refund or ask how the guarantee applies to your order, email free21usa@gmail.com. Include your order number and the email used at checkout.
Return instructions
Contact FREE21 before returning a physical product. We will provide the instructions applicable to your order, including the return destination and any shipping arrangements. Do not send items to a TB3 facility without return instructions.
Delayed or missing orders
Contact us if your order has not arrived within the delivery estimate given with your purchase. Nothing in this policy limits rights you may have under applicable consumer law.